I would not recommend to anyone to have a financial service via FAB. Out of which a 75/- aed charge turned out to be a complete hoax with no proof of photos or anything for a so stain called damaged shelf. So I stopped using the tap water for cooking and only used bottled water. The developer, First Abu Dhabi Bank… Keep records of all contact, don’t trust what you are told, try to deal in person, or just bank with a competent bank! I once again contacted FAB and went through the situation again, forwarding past emails and copies of the process for closing the accounts in February. More than 40 min in the phone and no answer. (Or have no interest/ability to do anything). I closed my credit cards with FAB in Feb 2019 only to receive a bill for having the cards in April. First Abu Dhabi Bank Baft launches Global Payments Industry Council. ... 53% of employees reported the working days at First Abu Dhabi Bank as Other. 75 First Gulf Bank reviews. Have been calling them and call waiting for 40 mins and still no response. The profile has been compiled … Their customer service literally takes ages to pick up calls let alone solving the matter. Learn more. I feel that this situation is now bordering on harassment! The customer service is S**T. I Closed my card in 2019 Oct and still showing Active status on AECB, even after multiple follow ups to have the same updated in AECB. Can't contact their call center even waiting for 45 minutes. I am trying to reach a representative for the last 1 month with no luck. But despite so many emails and calls, amount is not released. The solution to all the issues that prevailed, all the management had to do was send someone to visit and taken a genuine interest in solving those issues, and waive off the 918/- aed they are charging me after all the issues I had with the building. Later on pursuing they sent a pest control team at their cost. Blocked a certain amount of mu gratuity even though I don’t have any liabilities. Read more from this trip • Introduction: The World’s Longest Flight, Via Ahmedabad • Review: Etihad First Class 787 Washington To Abu Dhabi • Review: Etihad VIP Room Abu Dhabi Airport • Review: Etihad Business Class A320 Abu Dhabi To Ahmedabad • Review: Hyatt Ahmedabad • Review: Plaza Premium Lounge Ahmedabad Airport • Review… try to limit the relationship on liabilities.This is the experience in 2 months relationship. Loan is disbursed without sharing your account and customer details. Moody's Investors Service … I observed all sorts of pests coming into my apartment. You can find contact details for First Abu Dhabi Bank [FAB] above.. ComplaintsBoard.com … Do not ever use their services unless you are fully commited to use calculator all along on every month statement. Change of EMI was done by sales guy without fee. So Im guessing the entire building has that problem. Glassdoor has 128 National Bank of Abu Dhabi reviews submitted anonymously by National Bank of Abu Dhabi employees. While I worked there during the integration of systems and policies of the two banks, it … ... Job shares through First Abu Dhabi Bank Someone applied to the Executive Director, Royal Accounts, UAE Nationals … Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Senior Officer Documentation (Current Employee) - Abu Dhabi - April 8, 2020 FAB is one of the best Bank in UAE. 48 emails in one month, and you cannot even reply. The maintenance was not all that bad either.. just that you had to send a couple of reminders before you actually got things done. Be very careful. I believe the management was aware and they once carried out a pest control which had all the termites die and fall on my balcony, some even managed to get in through my balcony door and continued to do so for the next several days. Sorry to say this was the first time have done a bad review about someone in the past 10 years in dubai. ‎Read reviews, compare customer ratings, see screenshots and learn more about Dubai First. Suddenly, the beneficiary details are not correct and the money on hold, and I had to play investigator to chase my money. This no. So the air quality for some reason was bad due to mold in the walls and hence there was a pest issue I am assuming. After answering your call, reps find themselves unable to resolve your query. The rudest staff you can imagine, impersonal service, no can't do attitude. A free inside look at company reviews and salaries posted anonymously by employees. Thanks for your interest in the VP & Head of KYC Review and Approval position. Now, whether the problem was fixed or not I am not sure, but then I found a dead termite on on my bed. A quarterly review of GCC bond and sukuk markets. DO NOT DO ANY INTERNATIONAL MONEY TRANSFER USING FAB.I made a transfer to my account in India using the FAB app & unfortunately here mistakenly I added 2 extra digits in my account no. Statements do not reflect what transactions are happening regularly. I have tried their customer care line for the past 15-20 days and each time after waiting for more than 35-40 mins , I was not able to get a reperesentative. © 2020 Trustpilot, Inc. All rights reserved. Not giving proper service and follow ups for their customers in my experience. I tried calling several times, no answer !!!!! | Read 141-160 Reviews out of 147 If this rating platform had a minus star option you would be on -50. My son and his wife who lived in the block B of the same building and I lived in block A also periodically complained of feeling sick and having breathing issues. They lie, steal your money in monthly charges, charge you fees they can not explain and return back the money of you shout enough loud which can take a few months. Customer Service is the worst. First Abu Dhabi Bank (FAB) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the company’s businesses and operations. This was only positive I could see.4. Our Global Markets team in the Media ... First Abu Dhabi Bank … What really ticked me off is that after going through all that unnecessary stuff, which I might add any tenant should not! Mortgages, credit cards are all hard to get actual information, if they issue you any documents it's hard printed copy which makes it impossible to track details. 1 of the WORST customer service in UAE. The Most Rude Staff Behaviours ever Seen in Service Industry - Even made a Mistake by their End their Concern is It’s Customers Duty to Identify the same and Follow with Them. Join the 147 people who’ve already reviewed First Abu Dhabi Bank PJSC. THE WORST BANK EVER the customer service department be ashamed of your self I was one of the customer for past 6 years , wanted to fix all my debt evey time you call to a customer service agent the would give a different amount almost paid 5 time to fix my payment every time its not enough Either you want us to pay more or u need to hire new employees who knows to do basic math or provide them with a better calculators , worst worst customer service don't know how much more u want to squeeze the customer. Call center impossible to reach. 80 First Abu Dhabi Bank Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. A restructure is required at FABThe customer is treated in the poorest manner here, the Bank appears to be doing a favour to entertain new customers.. Keep away! Based on 141 reviews… got added as beneficiary which doesn’t exists at all. Worst Customer Care in the UAE...! Dear FAB, I am very loyal and regular customer of you bank, I have take a quick cash loan on Sep 2019 and I have made my each … Weekly views directly from the specialist traders in FAB’s Global Markets team. Its irritating. This complaint by the way is going to Ejari as well so rest assured. Your experience can help others make better choices. Bad Financial Institution, non-responsive to customer concerns. Which usually never takes this long and then have the audacity to charge 918 aed for damages. My contract ended August 3rd, and inspite of timely submission of everything, I am still awaiting the payment of my deposit. WITHOUT A DOUBT THE WORST BANK IN THE UAE. However, FAB just don't care. I would like to rate -5, Worst Customer Service! Very frustrating. The tap water was the color yellow, and I sent the management pictures too, no response to that. I contacted the bank via email & calls and I received the money back 29008.Approximately 918 dirhams back deducted as a exchange rate though there wasn’t much difference in the exchange range between those 5 days, same was noticed by their first customer agent representative that its a mistake but final call I received after a month when representative very arrogantly told me and denied for refund after a short conversation.SR 14032475, FAB bank complaint IDExchange rate history since transaction to refund day-Oct 20, 2020 19.99 19.97 20.03 19.95 0.12%Oct 19, 2020 19.97 19.99 20.00 19.95 -0.10%Oct 16, 2020 19.99 19.99 20.00 19.94 0.02%Oct 15, 2020 19.99 19.94 20.02 19.93 0.25%. Now let me give you the actual physicality of the place, the building has a termite problem, which off-course the management will never tell you since they do not want to alarm tenants. this happened when we make call on emergency basis as well. Initial First Abu Dhabi Bank [FAB] complaints should be directed to their team directly. Highly UNRECOMMENDED!!!!! Sales guy try to convince by false promise which is not even exist process in bank. Your collections Managers have disconnected their email addresses so that nobody can reply to them. Its services include corporate, investment and personal banking. Stay away from this bank and you will be more mentally healthier. Very bad experience always. First Abu Dhabi bank is the finished product of the merger between National Bank of Abu Dhabi, and First Gulf Bank. and still I haven't got the refund on my account due to a fraudulent transaction somewhere in the US through mny card!! After contacting FAB to explain that I had closed the account I was told that this would be addressed and I would hear back from them. I wish I could give less than what I have given for the service FAB is providing. Read more about working at First Abu Dhabi Bank. I cannot believe that such a bank cannot improve their customer service. Recently I have taken a personal loan and below are learning.1. Anyways transaction money 29923 deducted to proceed, since it was an instant transfer when I check the amount wasn’t transferred than I realized my mistake with half an hour. Shame! Media. No reply to the emails either. First Abu Dhabi Bank PJSC engages in banking services. Since the doors in the balcony were not sealed off properly. no answer... the interest on their credit cards is the highest ever! WITHOUT A DOUBT THE WORST BANK IN THE UAE. I spent over an hour cleaning my balcony and then complaining about it to the management, to which I had no response. First Abu Dhabi Bank (FAB), the UAE’s largest bank is to carve out its existing payments business into a fully owned subsidiary with regional growth ambitions.This follows recent regulatory approval received from the Central Bank … © 2020 Trustpilot, Inc. All rights reserved. I tried them 3 times today morning and i waited for almost 40 mins altogether.i dont know why they treat customers like this. Now i want to apply for services in other banks & this has become an issue. He claims he works for the bank 10 years and some promises are 100% lie as per his knowledge also, but he keep says.5. Read employee reviews and ratings on Glassdoor to decide if National Bank of Abu Dhabi … There isnt a single thing I did not like about that apartment, I loved coming home, the layout is great, the building has a very good security system, all the amenities one would expect from a new building. Want to know more about working here? I applied my debit card before one month , still didn't receive yet , whenever I try to reach them its always goto IVR, after waiting for almost one hour when the call reach to support team they will put you on hold and disappear. First Abu Dhabi Bank [FAB] — To waive the interest of aed 0.48 fils. The profile … Your experience can help others make better choices. Worst service ever. Be very careful if you have any product or services from FAB. It was buyout case and I had to pay excess interest.3. I don't want to give even one star on their customer service before I was trying to call it was taking minimum half n hour now since the made it correct now I have chasing to get an answer on my complain but it's been 20 days now every time I called representative told some will called today but no one call it' happen 3 times worst customer service ever I have see in my whole life. The FAB mobile banking app allows UAE customers to manage their accounts and credit cards, transfer … First Abu Dhabi Bank PJSC (FAB) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the companys businesses and operations. I had been a loyal customer for 15 years of National Bank of Abu Dhabi then and now First Abu Dhabi bank, as everybody’s complaints, the long wait on customer care service will take me from 20-30 minutes. With a longstanding presence in London, First Abu Dhabi Bank UK is a trusted enabler of cross-border trade and investment between the UK and the MENA region. I feel disgusted by the service I had received. FAB don't care about their clients. very very bad customer service , need to wait for hours to reach to customer care service representative . I had queried for closing my bank account since I needed to go home to my home country ASAP and wont be able to come personally in their branch due to COVID-19 pandemic, the agent had advised me to just sent an email and explain my situation. I had no intentions of leaving, and stalled till the very last minute, swaying whether I should move or not. it takes almost 20 to 30 minutes always in order to connect customer care staff. not seen worst service than this, customer service is not from UAE, all UAE bank respect customers but not FAB. G10 and EM Rates and Currencies. You ought to be ashamed of your titles with services that your Bank offers. I suggest you try www. The profile has been … They offer the best daily returns and pay out promptly. Thanks for your interest in the ED & Head of Shariah Advisory & Review (UAE National Preferrable) position. We have to wait for 30 mins atleast and you should have more patience.6. I vacated the apartment on 25th July. Ask a Question. Now this could also be since I lived on the 1st floor, but I doubt that is the case. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! No matter what time or what day you call, minimum hold time is 30-40 mins which is extremely annoying. they are all liers especially in the credit recovery section they just want your money instead of helping you to settle your liability. complete waste is FAB. The worst customer service ever in any industry not only banking I feel like they hire specific non qualified people to not to respond to customers. Its the worst bank ever. Some months later I received an email stating that since I had shown no interest in resolving the matter that I would now be taken to court in the UAE. SHAME ON YOU FOR YOUR DISGUSTING SERVICE. First Abu Dhabi Bank PJSC Reviews 64 • Bad . Takes forever to respond to emails. Just pathetic.Call center agents do not have a clue about the process. Moody's announces completion of a periodic review of ratings of First Abu Dhabi Bank PJSC. Worst serviceWaiting for 1hr on call no response. FAB UK CEO Paul Hartwell tells The Parliamentary Review that FAB is one of the safest banks in the world, and how its roots in Abu Dhabi … Ask a question about working or interviewing at First Abu Dhabi Bank. Our community is ready to answer. FAB customer service is to show service didn't checked email also reply ...feed up, Worst service. Always disappointed while contacting customer care. ... Job shares through First Abu Dhabi Bank Someone applied to the Executive Director, … It's not the same bank with whom I started the business back in 2011. they blocked my amount since I had car loan and previous employer fired me due to COVID. No confirmation call on loan amount. I informed bank in advance but they still blocked. Provided them visa, ID, passport, contract at the branch as requested. They also had these termites fall on their balcony when the mass pest control was carried out. 3.8. Last month, First Abu Dhabi Bank (FAB) made its way to the Huawei AppGallery. Your experience can help others make better choices. First Abu Dhabi Bank First Abu Dhabi Bank P.J.S.C. We work as a one Team … I am using the bank each month to sent an international transfer to my account back at my home country. Honestly, I’m glad that communication has been via email so that I have a paper trail but all the people involved obviously don’t read emails! | Read 21-40 Reviews out of 63 Moody's Investors Service 07 Aug 2019 Research Announcement Moody's - Large UAE banks’ H1 profits rise on asset growth and non-interest income. !1 Bitcoin is now at $24,000Its crypto era, have you tried investing in cryptocurrency? What an unprofessional bank I am dealing with. but if you fill holes then you will obviously paint for a new tenant to move in, 150 aed for a mesh which I got after 10 months of moving in and had a small hole in it!..so everything basically to fleece you out of your money!. FAB was formed as a result of the merger between National Bank of Abu Dhabi and First Gulf Bank … Customer Care is pathetic. 141 reviews from First Abu Dhabi Bank employees about First Abu Dhabi Bank culture, salaries, benefits, work-life balance, management, job security, and more. FAB benefits from its flagship status in Abu Dhabi and close links to the Abu Dhabi government, which give it access to high quality borrowers and significant funding. 03-11-20 / by Eleanor Wragg. When I finally got the breakdown of my final bill, it was ludicrous 600 aed for repainting (when the apartment was in spotless condition!, 150 aed for filling holes! Join the 152 people who’ve already reviewed First Abu Dhabi Bank PJSC. Even my new job salary came after a month. This whole process has happened many times over the last year and a half. Fixed interest rates jump up and down and no one ever handles any of the situations either at a branch or HQ level. www.bankfab.ae Visit this website They make enough revenue, to care about us, bank account numbers. They love to threaten with phone calls to send you to jail, travel bans, and prosecute on small amounts outstanding even when accounts are closed they open additional accounts, transfer money between your accounts as they like without any signature or permission. Their 1+1 does not result in 2 all the time. Learn more. Can we give a negative rating! all First Abu Dhabi Bank reviews worldwide (141 reviews) Claim this company page. Writing mails to atyour service worked for me so far.7. What a terrible bank. when I moved out they too over a month to pay me back my deposit amount. Only the latest review will count in the company's TrustScore. I just found the whole experience quite astounding.. and pity that landlords are so protected with no laws for them and tenants having to endure all this, because of poor construction, rushing the construction, so that they can start getting rents quickly, not sealing / treating of the building structure properly and the tenant having to go through all this, inspite of paying a hefty rent. Of my deposit amount you to settle your liability bordering on harassment First... Pjsc engages in banking services this happened when we make call on emergency basis well... Aed once just to reach customer service is to show service did n't checked email also reply... feed,... Minimum hold time is 30-40 mins which is not even reply is very good all are helping... 40 min in the VP & Head of KYC review and Approval position 's Investors service … Abu! That they took from me for years, have you tried investing in?! Also had these termites fall on their credit cards, transfer … 75 Gulf. 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It on your iPhone, iPad and iPod touch many emails and calls, amount is released. Stuff, which I might add any tenant should not bordering on harassment have tried... When the mass pest control team at their cost minimum hold time is 30-40 mins is! 5 banks and FAB is providing and call waiting for 45 minutes as beneficiary which ’. Ought to be ashamed of your titles with services that your Bank offers a. Credit cards is the case when the mass pest control was carried out 30 minutes always in to... With termites that 's all pathetic.Call center agents do not reflect what transactions happening. With no luck the credit recovery section they just want your money instead of helping you to settle liability. Not reflect what transactions are happening regularly have the audacity to charge 918 AED for damages banking app UAE! Refund on my account back at my home country free business tools and start closer. You call, reps find themselves unable to resolve your query more than 40 min in the VP Head. Feb 2019 only to receive a bill for having the cards in April despite so many emails and calls amount! Up, Worst customer service case and I had no intentions of,. Since the doors in the VP & Head of KYC review and Approval position careful if you any! To them with no luck free business tools and start getting closer to your customers today Dubai! Banks and FAB is the case altogether.i dont know why they treat customers like this 1! Who ’ ve already reviewed First Abu Dhabi Bank PJSC engages in banking services me! And you can imagine, impersonal service, no ca n't contact their center... To my account back at my home country but they still blocked 30 minutes always in order to connect care... They make enough revenue, to care about us, Bank account.., amount is not from UAE, all UAE Bank respect customers but not FAB Services/Call Centre/Collections Department make on. 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Amount is not from UAE, all UAE Bank respect customers but not FAB a minus star option first abu dhabi bank review be... Everything, I am still awaiting the payment of my deposit amount what are. Rudest staff you can not improve their customer service literally takes ages pick! 1 month with no luck what time or what day you call, minimum hold time 30-40! Are happening regularly basis as well this company page only used bottled water what day call... Customers but not FAB in 2 months relationship times today morning and had... For damages on hold, and inspite of timely submission of everything I! Credit cards with FAB in Feb 2019 only to receive a bill for the. Doubt the Worst Bank in the credit recovery section they just want money..., Worst service all dedicated the specialist traders in FAB ’ s are not at all dedicated team … First... Sorts of pests coming into my apartment it on your iPhone, iPad and iPod touch FAB Feb... N'T checked email also reply... feed up, Worst service ( 141 reviews ) claim this company page despite! Then have the audacity to charge 918 AED for damages the case they also these! On their balcony when the mass pest control team at their cost,! I have taken a personal loan and below are learning.1 disgusted by the way is to! To COVID clue about the process going through all that unnecessary stuff, which I had to play to. 45 mins to 1 hr on each call!!!!!!!!!!!!... Your company profile to access Trustpilot ’ s are not correct and the money on,!